Neelam Kothari Faints in Mid-Air Flight, Slams Etihad Airways for "Mid-Air Neglect"
Mid-Air Ordeal: Neelam Kothari Slams Etihad Airways for "Mid-Air Neglect" After Fainting
Mumbai, [Date: December 12, 2025] - Veteran actor and reality star Neelam Kothari has publicly accused Etihad Airways of severe medical negligence, claiming she fainted onboard a flight from Toronto to Mumbai and received no follow-up care from the crew. The incident, which occurred following a significant nine-hour flight delay, has sparked a major debate on passenger safety and the duty of care for airlines during medical emergencies.
The Frightening Incident and Allegations
Taking to her social media platform, X (formerly Twitter), Neelam Kothari detailed a harrowing experience that began with a frustrating delay and escalated into a serious health scare.
The Delay: The ordeal started with her flight from Toronto to Mumbai being delayed by over nine hours.
The Fainting Episode: Shortly after consuming an in-flight meal, the actor reported falling "seriously ill onboard, fainting after a meal."
Allegation of Neglect: Neelam states that while a fellow passenger helped her back to her seat, the airline crew failed to offer any professional assistance or follow-up. She wrote, "Despite a fellow passenger helping me back to my seat, I received no follow-up care or even a single check-in from your crew."
The actor categorically labeled the experience as a clear case of "mid-air neglect," adding that her attempts to contact the airline's customer service after landing had also gone unanswered. She called the level of neglect "unacceptable" and demanded urgent accountability.
Airline Responds, Public Scrutiny Intensifies
In the wake of the viral post and the subsequent media coverage, Etihad Airways responded publicly to Neelam’s complaint on X.
"Hi Neelam. Sorry to hear about that! Please get in touch with us via DM to look into this for you and assist accordingly. Thanks! Rose."
While the response acknowledged the complaint and sought to move the conversation to a private channel, the public nature of the incident has intensified scrutiny of the airline's in-flight emergency protocols.
A Stinging Rebuke to Trolls
Neelam's experience also drew attention from some social media users who dismissed her complaint. The actor firmly responded to a user who suggested the situation was a "you problem," stating:
"You wouldn't be so flippant had it happened to you my friend, or one of your loved ones!"
The incident highlights a broader conversation about airline responsibility, especially during long-haul travel where passengers may already be vulnerable due to fatigue from extended delays.
This incident comes at a time when the Indian aviation industry is already facing widespread criticism over operational failures, delays, and passenger service issues, further fueling the demand for stricter enforcement of safety and care standards.
For more on Neelam Kothari's Statement and the initial complaint that went viral, check out this video:
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